Returns & Exchanges
At Counter Culture Store, we want you to love your beauty ritual, which is why we offer a 30-day return policy on all unused and unopened products. To maintain the highest hygiene standards, please ensure items remain in their original packaging with all seals intact.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Carefully place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit back to our warehouse.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package, covering any previous delivery markings.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing